Cancellation & Refund Policy
  1. If the Client has changed their mind prior to receiving product and has decided to cancel the order, the order will be fully refunded if the product has not shipped. If the product has shipped, the order must be processed as a refund. Refund rules apply.
  2. Within three (3) business days of receiving the product, the Client may call 412-403-1151 or the H&H Bio Products sales team to return for a full refund if;
    • The product is un-opened
    • The product is free of damage
      • To include but not limited to;
        1. Heat damage
        2. Water damage
        3. Physical damage
        4. Other damage
    • If the product is damaged to unforeseen circumstances during shipping or improper packaging, a credit may be issued to replace damaged product or a refund can be issued.
  3. If the Client requests a refund after the first three (3) days, a 25-percent restocking fee will be charged and for every additional three (3) day periods will charge an additional 25-percent.
    • These charges represent a restocking and transportation fee in addition to address product shelf life.
  4. If the Client is working in good faith to contact H&H Bio Products toward a solution, H&H Bio Products will respond in kind to resolve any situation.
  5. H&H Bio Products can be contacted by the following means:
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